Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after purchase.

During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • United States: 5–10 business days

  • International: 7–15 business days

Please note that shipping times are estimates and may vary depending on carrier delays, holidays, weather, or customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 1–3 business days to appear after shipment.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact our support team and we’ll do our best to assist.

Split Shipments

In some cases, orders may arrive in separate packages depending on inventory and fulfillment availability.

Contact

For shipping questions or support, contact:

support@secretmug.com