Contact Us

Need help? We’re here for you.

Whether you have a question about your order, shipping, a replacement lid, or anything else, our support team is happy to help.

For the fastest support, please include your order number and the email address used at checkout in your message.

If you're contacting us about a damaged or defective item, please include a photo of the issue.

Already placed an order? Please check your tracking information first for the latest shipping updates.

If your tracking hasn't updated for several days or you believe there's an issue with your delivery, reach out and we'll take a look.

Something not right with your order? Send us your order number and a clear photo of the item you received, and our team will help make it right.

Need a new lid? Let us know your order number and tumbler size so we can help you find the correct replacement.

Email: thesecretmug@outlook.com

We typically respond within 1–2 business days.

Please avoid sending multiple emails about the same request, as this may delay our response.

Support Hours: Monday–Friday

Thanks for choosing Secret Mug. ❤️

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