Shipping & Delivery

We know you're excited to receive your Secret Mug order! Here’s everything you need to know about processing, shipping, and tracking.

Order Processing

Orders are typically processed within 1–3 business days before being shipped.

During periods of high order volume, processing may take slightly longer. You'll receive a shipping confirmation email as soon as your order is on the way.

Shipping Times

Once your order has shipped, estimated delivery is 7–15 business days, depending on your location.

Please note that business days do not include weekends or holidays.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number and tracking link.

Please allow a few days for tracking information to begin updating after your shipping confirmation is sent.

Tracking Hasn't Updated

Don't worry if your tracking doesn't update every day. Packages may go several days without a new scan while traveling between shipping facilities.

If your tracking has not updated for an extended period, please contact our support team with your order number and we'll be happy to look into it.

Shipping Delays

While we do our best to get every order delivered within the estimated timeframe, occasional delays can happen due to high order volume, carrier delays, weather, holidays, or other circumstances outside of our control.

We appreciate your patience while your package makes its way to you.

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

If you notice an incorrect address after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Delivered but Can't Find Your Package?

If tracking shows your package as delivered but you can't locate it, please check around your property, with household members or neighbors, and with your local carrier.

If you're still unable to locate your package, contact our support team and we'll help you determine the next steps.

Need Help?

Have a question about your shipment? Contact our support team and include your order number so we can assist you as quickly as possible.