Refund policy
Refund Policy
At SecretMug, we want you to love your order. If something isn’t right, we’re here to help.
30-Day Money Back Guarantee
We offer a 30-day refund policy from the date your order is delivered.
To be eligible for a refund:
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Your item must arrive damaged, defective, or significantly different from what was ordered.
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Requests must be submitted within 30 days of delivery.
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Proof of issue (photos/videos) may be required.
Non-Refundable Situations
We do not offer refunds for:
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Incorrect shipping addresses entered at checkout
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Delays caused by carriers, weather, or customs
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Minor color or print variations due to screen settings
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Orders marked as delivered by the shipping carrier
Lost or Damaged Orders
If your order arrives damaged or appears lost in transit, contact us and we’ll make it right.
Exchanges
If you received a defective or damaged item, we may offer a replacement instead of a refund depending on the situation.
Refund Processing
Once approved, refunds are issued back to your original payment method within 5–10 business days.
Contact Us
For refund requests or support, contact us at:
Please include your order number in your email for faster support.